Adding Recipient Logic

Add-on

Dashboard

Use recipient logic when you want the workflow to go to a recipient only if specific conditions are met.

Steps to add recipient logic:

From your Google Form, open the add-on
Add a static or dynamic recipient
Next to your recipient, click the 'More' icon, then click 'Recipient logic'
A new window will open. Within the new window, select a question title
Select a comparison operator
Enter a value
Once done, click the 'Save & close' button.

You can add multiple conditions by clicking '+ add condition'

All comparisons are case insensitive.

When adding multiple conditions, you can define the relationship between the conditions. If all is selected, the add-on will only send notifications to the recipient if all conditions are met. If any is selected, the add-on will send approval notifications to the recipient if any condition is met. For example, when all is selected it will only route to the recipient if condition 1 is met AND condition 2 is met. If any is selected, it will route to the recipient if condition 1 is met OR condition 2 is met.

This video tutorial (at 4m:18s) includes an example of adding recipient logic.

Tips when using recipient logic

You can use recipient logic with any type of recipient (i.e., static, dynamic, and group recipients).
When using the is in or is not in comparison operator, enter values separated by commas. For example, if your question asks the user to select their department and you want to route to the recipient if the department is Sales or Marketing, select is in for the operator and enter Sales,Marketing.
If you find yourself using recipient logic often, consider adding dynamic recipients instead. Refer to Option 2 of this support article for guidance on adding dynamic recipients.
When using numeric values in logic, make sure to add response validation to your Google Form question so it only accepts number values (e.g., it should not allow users to enter currency symbols like $ or %).
When using date values in logic, enter the date in ISO 8601 format (e.g., 2022-01-31).
To perform more advanced comparisons, you may also use any question title (between << and >> markers) for the logic value. You may also use any calculated field for the logic question or value.

What's next:

Learn how to set the role of your recipients
Learn how to personalize notifications