What's New

You can now include markers within private messages. For details, refer to the Tip included within this support article.

When subscribing to one of our paid plans, you can now choose a 24-month plan which provides greater discounting and also provides discounted access to the Fast Forms add-on. Fast Forms is an alternative to Form Publisher and Document Studio. It was developed, based on customer feedback, to address some of their limitations.

We are pleased to announce the support of calculated fields with the add-on. This is particularly useful if you capture data as part of your form response and want to perform calculations (e.g to calculate tax or the total of individual items). Simply add a new column to the Form Responses sheet and use the ARRAYFORMULA. The add-on will automatically start including the field on your notifications. Plus, you can use the field within your attachment templates by using the << and >> markers. For additional instructions, refer to our recent blog explaining how to use Array Formulas.

You can now assign recipients the Needs to Sign role type, allowing them sign requests. Signers can be included at any level of your workflow (for example, you can have recipients approve the request before it is signed). Signatures can be included on your attachments by using the <<Recipient 1 Signature>> marker and can be viewed by administrators from the My Forms tracking page. Learn how to change the role type of your recipients.

In an effort to continually improve the add-on, we have made optimizations to all webpages to improve the load time, accessibility, and security of the add-on. This involved undergoing a third party web performance assessment that provided best practice recommendations. After implementing the recommendations, we were able to achieve top scores across all categories.

We have now released the ability for paid plan users to style the customizable content of email notifications in right-to-left (RTL) format. Using the Email Editor, users will be able to highlight the notification content, then select the paragraph icon to set the direction as right-to-left.

When tracking requests as an Admin, you can now filter requests by Recipient Status and Recipient email address, giving administrators more flexibility to track the status of requests for specific recipients and / or statuses.

A Dashboard has been released that allows administrators to view a summary of their forms and usage. In addition, from one convenient location, the My Forms tab gives you access to information relating to all forms connected to the add-on (e.g the Admin tracking page, the Google Form itself, and the linked Google Sheet). To access the Dashboard, open any Google Form, open the add-on, click Settings, then click Dashboard.

If you are a new user of the add-on and are a more visual person, check out our recently released video tutorial for an example of how to set up a typical workflow process. For in depth guidance on all features, the support articles available from the left hand side menu of this page are still your best resource.

You asked, and we heard. Previously, recipient comments were only visible on notifications sent to the requestor and subsequent recipients, and the administrator needed to review the spreadsheet to see the comments. For your convenience, we now display the comments within the Admin and Recipient Portals. When the portals are first loaded, they display a list of requests. When you click into a specific request, comments (if any) will be displayed in the far right column.

We understand the importance of recipients responding in a timely manner to ensure requests are completed and business process does not stall. We have had the ability for users to send manual reminders since day 1. However, for larger volume users this can be time consuming, so we have released the ability for Team plan users to enable Automatic Reminders. For details, refer to our Team plan features support article.

The Recipient tracking page now allows recipients to enter comments with their response. For example, when approving on the Recipient tracking page, a recipient can now leave a comment with their approval. For details on the Recipient tracking page, refer to this support article.

Many customers use the add-on to accept form responses from third parties (e.g proposal submissions) but weren't comfortable with the third party being able to track the status of requests and therefore send reminders. From within the Email Editor, users can now omit the tracking link from notifications.

Previously, there was a limit of 10 recipients and 8 recipient logic conditions. These limits have now been increased to 50 recipients and 50 recipient logic conditions.

With the holiday season just around the corner, who isn't in the mood for a good ol' emoji! We now support emojis in email notifications. Include your favourite emojis in the subject line to make request notifications even more identifiable or encourage your recipients to get creative in the comments they provide with their approval.

Security of end user data has always been the number 1 focus of the Form Approvals team. From the way we architected the add-on from outset, with data partitioning, geographical segregation, end to end data encryption and all form response and approval records data never leaving your Google account. Security was again a big focus for us this month. The changes we recently announced to remove Google Drive and Google Contacts permissions have now taken effect across all regions. We are proud to be one of the first applications to take this position.

In addition, Team plan users now have access to a new feature called 'recipient authentication'. This feature allows administrators to enable a setting that will force recipients to sign-in and authenticate themselves with their Google account before approving a request. This is another security feature that we have been working hard to implement. It has been released in beta so would love your feedback once you have had a chance to use it.

For the past few months the new Recipient tracking page has been in beta. We are pleased to announce that all Team plan users now have access to the Recipient tracking page. Goodbye searching through emails! The Recipient tracking page is similar to the Admin tracking page but is designed specifically for recipients, allowing them to track the status of requests they are party to, filter on those pending their approval, and approve / decline directly from our website.

We here ya! For the longest time you've been asking for a method of ensuring a recipient only receives a request for approval once despite being included in a workflow more than once due to complex workflow logic. For all paid users, we have now implemented a change that will detect when recipients (of the same role type) are included within your workflow and automatically exclude them.

We announced that we will be removing the add-ons access to your Google Drive and Google Contacts very soon. Whilst the add-on already uses these in very limited ways today, we understand the importance of data privacy to our users so we will be re-architecting the add-on to remove these two permissions. Refer to the announcement we made for further details.

Albeit not a new fancy feature, we made significant maintenance updates to the add-on this month. We migrated to the latest underlying technologies of Google, released earlier this year, to remove aspects well in advance of them going end of support. In addition, changes have been made to the design and flow of our payment page to ensure we are ready for upcoming European regulations on Strong Customer Authentication (SCA).

Previously, you could choose between the roles of "Needs to Approve", "Needs to Recommend", "Needs to Acknowledge", "Needs to Edit" and "Receives a Copy". Based on your feedback, we have added a new role type of "Needs to Action". This role is designed for a recipient that needs to complete or action a task. For example, your workflow may consist of one or many approvers. Once it has been approved, certain tasks may need to be completed. This role now allows you to capture them within your workflow. Further details about this and other role types can be found on our support page.

Previously, when a recipient made a comment with their approval the add-on would include comments they made on subsequent notifications. We have now extended this, to not only include the information when a comment is made by a recipient, but to also include the history of the request (including recipients that did not leave a comment). Using the Email Editor, users can reposition or remove this information by using the <<Recipient Comments>> marker. This is a small change, but it hopefully makes it easier for the requestor and recipients to see the history without having to constantly track requests. Learn more about personalizing notifications with the Email Editor.

Team plan customers can now add or remove Admin users directly from our website. To do so, open the add-on, click Settings, then click Account, then click the yellow Manage subscription button. The subscription page now includes details of your existing plan and gives you the ability to edit your Team plan users.

Previously, you were only able to filter on the Overall Status which made it next to impossible to find older requests. We heard you! Now, you can filter on the Overall Status, Request #, Requestor, and even enter a date range to narrow your search.

We have changed the design of the Email Editor to make it easier to navigate and we have moved all settings related to email notifications to the Email Editor (including the setting that allows you to hide form sections from email notifications).

Until now, the from name defaulted to "Form Approvals" for all users. All users can now amend the from name from within the new Email Editor.

Previously, we had two paid plans: Pro and Enterprise. However, many users sought a plan that allowed multiple users to share a plan, but did not allow everyone in their domain. As such, the Team plan has been added to replace the Enterprise plan.

The 'Pro' plan has been renamed to the 'Individual' plan to better describe the plan and how it compares to the Team plan.

In addition to static group recipients, you can now add dynamic group recipients. Learn more about this feature by reviewing Option 3 on the adding recipients support article.

Prevously, when changes were made to your Google Form (specifically questions linked to dynamic recipients), users were required to re-configure their dynamic recipients within the add-on. We found a new method of doing things, and this is no longer required! Changes made to your form questions will now be automatically reflected within the add-on without you having to do anything.

In addition to approvers, you will be able to add other role tyes. For example, you may want to set an Editor as level 1 (who can add information to the form submission), Endorser as level 2 (who can recommend whether it should be approved or not), Approver as level 3 (who has the authority to approve or decline), and someone at level 4 who simply needs to be notified of the outcome. Due to this change, you will notice our documentation now refers to 'approvers' as 'recipients'. Learn more about recipient role types.

Approval records and most application settings will now be stored in your linked spreadsheet, giving you greater control over your data. Note: the add-on will rely on this information to operate so do not sort, edit, or modify this data in any way. To track recent requests, use the Admin tracking page. To perform more detailed analysis, simply duplicate the sheet.

The add-on has removed the requirement for access to a users Calendar and Documents. These were originally required for functionality that has since been deprecated. In addition, the add-on will no longer require edit access to your Google Form and linked spreadsheet. Unlike other add-ons, approvers will also not be required to be an editor of your Google Form or linked spreadsheet. To achieve this, it required significant changes to the way the add-on operates and we are proud to be the first in market to offer this capability. Learn more about permissions on our security page.

Overhauled backend infrastructure supporting the application and the ability to select the region closest to you has significantly improved the application's performance. The average wait time on 1-click response links has reduced by approx 80%, giving your approvers more time to spend on work that matters.

Change the title, subject and body of all notification types. Plus, the ability to include a private message on individual recipient notifications. Learn more about personalizing notifications.

As the add-on administrator, you will be able to view a list of recent requests, search or filter on those pending, approved or declined and perform various actions like send reminders, resend notifications and amend recipients.

The add-on now supports forms and spreadsheets that are stored in Team Drive.

The add-on now supports 'grid' question types and will include the responses to these questions types appropriately in the form response table of email notifications.

Colors changes aside, the new version of the add-on has been designed mobile-first. As such, all functionality will be available across all screen sizes.