Click the 'Add static recipient' icon and enter the recipient's email address.

1. Add a question to your form that captures the recipient's email address. This must be a short answer, multiple choice or dropdown question type.
2. Click the 'Add dynamic recipient' icon and select the question that asks for the recipient's email address. If you make amendments to your form while the add-on is open and the question does not show as available, click the refresh icon.
   

1. Add a Dropdown or Multiple choice question to your form.
2. Add options that include the email addresses between < and > symbols. For example, if you need the approval to go to a particular department, enter the department name followed by the recipient's email address between < and > symbols. Similarly, you could replace the department name with a person's name. The add-on will detect the < and > symbols and use the email address in between.
3. Once the question has been added to your Form, within the add-on click the 'Add dynamic recipient' icon and select the question that asks for the recipient's email address.

1. Add a question to your form that influences the recipient required. For example, if it is the requestor's Department, add a Drop down or Multiple choice question of all possible Departments.
2. Create or open an existing spreadsheet and enter all potential response values (e.g Department names) in column A and associated recipient email addresses in column B. Note, we recommend using a new tab in the same spreadsheet that form responses are stored, so all information relating to your form is stored together.
3. Within the add-on sidebar, add a 'dynamic recipient'.
4. Select the question title that captures the information you entered in column A.
5. Click the 'More' icon
6. Click 'add recipient look-up table'
7. Select the spreadsheet you created in step 2
8. Select the sheet that contains the look-up data
9. Select the column that contains the recipient's email addresses
10. Close the 'Recipient look-up table' window, then click Save in the main screen.

Tip: If you want multiple recipients using the same look-up table you can add additional recipient email addresses in columns C, D, etc. For example, if you want two recipients, repeat steps 2 to 10 (above) but instead of entering the recipient email address in column B, enter it into column C. Refer to the images below.

The add-on will send the approval request to each person in the group. Once a response has been received from one member of the group, the add-on will move to subsequent recipients (if applicable). Should another member of the group attempt to respond, they will be advised that a response has already been received.

Tip: Group recipients can also be used in conjunction with the 'Receives a Copy' role type to notify a group of people when the workflow is complete.

1. Within Google Contacts, create a contact group and then add contacts to your group. Refer to this article for instructions.
2. Click the 'Add static recipient' icon and enter the group name. When you type the group name, it will autocomplete between { and } symbols. If you only recently created the group and the name does not autocomplete, click the refresh icon.

1. Within Google Contacts, create a contact group and then add contacts to your group. Refer to this article for instructions.
2. Add a dynamic recipient look-up table (refer to Option 2C above). Instead of entering the recipient email address in column B, enter the group name between { and } symbols.

The add-on may not send notifications to your recipients for a variety of reasons. The below guide will help you identify the problem. When a form submission is made:

1. If a new record is not created in the 'Detailed Approval Records' sheet:
   1. Make sure the Timestamp column of the 'Form Responses' sheet is positioned in column A. The add-on requires the Timestamp column to remain in Column A at all times. Though, it can be hidden if you like.
   2. Open the add-on, then click Settings, then click Account.
      1. If the add-on is ON, toggle the add-on OFF and then toggle it back ON. Sometimes Google triggers become stale - this process resets the trigger that allows the add-on to run on your account.
      2. If the add-on is OFF, toggle it back ON. If you reached your monthly quota and the add-on was automatically disabled, you will need to reactivate the add-on on each form that uses the add-on.
         Note, this process is only required when you reach your quota and the add-on is automatically disabled.
2. If a new record is created in the 'Detailed Approval Records' sheet but a recipient is skipped or the Overall Status is marked as 'Conditions not met', one of the following is likely to have occurred:
   1. if you use recipient logic, check to ensure the logic set up against the recipient looks correct and the logic value entered exactly matches the option selected by the requestor. For more information, refer how to add recipient logic;
   2. if you use a recipient look-up table, check to ensure the option selected by the requestor exactly matches the value entered in Column A of your spreadsheet. For more information, refer how to add a recipient look-up table;
   3. if you use dynamic recipients, check to ensure the dynamic recipient question was completed by the form respondent - questions linked to a dynamic recipient should always be mandatory questions; or
   4. check to ensure the recipient's email address is a valid email address (i.e check for typos).
3. If a new record is created in the 'Detailed Approval Records' sheet and the Overall Status is marked 'In progress', check the sent items of the add-on administrator's Google account. If the sent items contains the email, but it was never received by the recipient it may have been blocked by their mail filters. Note, email will only be included in your Sent items if you are using a Google account that has Google Mail enabled and you are not subscribed to have emails sent from the formapprovals.com domain.

Once you have completed the above steps and identified the problem, run a test form submission and see whether notifications are now sent.

The add-on will only send a notification to the requestor when 'Collect email addresses' is enabled in your Google Form settings.

To build email notifications, the add-on draws information from the Form Responses sheet and therefore requires the structure of the sheet to remain largely intact. If some of your notifications are missing form response information, check to ensure:

• The column headings are positioned in Row 1.
• The Timestamp column is positioned in Column A.
• The Request # and Overall Status columns are on the right hand side of form response data. The add-on omits any information on the right hand side of these columns.
• The question name in your Google Form is not blank. The add-on ignores any questions without a name. The add-on also omits any questions that were not responded to.

You could be receiving this error for a variety of reasons. The most common are:

• The add-on could be unable to access Google's services temporarily. Retrying again in a few minutes will generally resolve this.
• The add-on may not be able to access the information in your spreadsheets. Make sure there hasn't been any changes to the format of the spreadsheet data.

If you continue to receive this error, send the URL that generates this error to support@formapprovals.com and we can assist.

Google's way of managing the security associated with third party applications is through the authorization process. When you provide authorization to an add-on, it allows the add-on to access your Google Form, Google Sheet, etc to store and retrieve information. Think of it like sharing your files with a colleague; providing authorization to an add-on is a more secure method of allowing access your files. Rather than having to add or remove access to individual files, this method allows you to do it at the application level. When this authorization expires or is revoked, the add-on cannot access your files and process form submissions or approvals, until authorization is provided again. To authorize the add-on, open your Google Form > open the add-on > click Settings > click Admin page. By simply accessing the Admin page, the add-on will capture the authorization it requires to run. The add-on will require authorization:

• The first time you use the add-on
• If you change your Google account password or security settings
• If we make changes to the permissions required - we will notify you in advance
• If you remove the application's authorization from Google's third party application permissions page
• If your G Suite administrator removes the application's authorization on your behalf either manually or through a specific policy they set

If you are being asked to re-authorize the add-on frequently, you may need to speak with your G Suite administrator to confirm what domain wide policies are in place that automatically revoke third party application's authorizations. In this case, your G Suite administrator will need to whitelist our add-on.

A change made by Google is affecting users that are logged in to multiple Google accounts. This is a known error impacting all add-ons. To avoid this error, sign out of your Google accounts and sign back in with one account only (the account used to set up the add-on initially).