Security overview
Google Form submission data
We do not store your Google Form submission data and approval records. This information is retained in your Google account and is accessed by the add-on with the authorization you provide.
When you install the add-on, it will ask for authorization to run on your account. The authorizations will be used for the sole purpose of providing the service to you. The authorizations we require for the add-on to operate are:
The authorization... required for
Display and run third-party web content in prompts and sidebars inside Google applications This authorization is required for the add-on to work within a sidebar inside Google Forms, where you can add recipients, recipient order, recipient logic, and configure other settings.
Allow this application to run when you are not present This authorization is required for the add-on to detect when form submissions are made on your form and include information from the form submission in notifications sent to the requestor and recipients.
Connect to an external service This authorization is required for the add-on to send/retrieve information from Google Cloud Datastore. Refer to section below titled 'Data stored'
View and manage the files in your Google Drive Google Forms provides functionality for you to include 'File upload' questions in your form. Files uploaded via your form are stored in your Google Drive account. This authorization is required for the add-on to share view access of files uploaded (via your Google Form) with your recipients.
View and manage your spreadsheets in Google Drive This authorization is required for the add-on to read and write approval records to your Google Sheet.
View and manage your forms in Google Drive This authorization is required for the add-on to access the form for which you have setup the add-on. The add-on obtains response data from this form and includes it in email notifications to your requestor and recipients.
Manage your contacts This authorization is required for the add-on to provide the Group recipient feature (when a request is sent to multiple recipients but only requires one to approve) and to provide the auto-complete email address functionality within the add-on sidebar.
Send email as you This authorization is required for the add-on to send email notifications to requestors and recipients on your behalf. The add-on will send email from your account each time a form submission is received or an approval is made.
It is important to note:
  • The add-on does not have authorization to read or modify emails in your email account.
  • The add-on will only ever use the authorizations listed above for the sole purpose of providing you the service.
  • The add-on developer and support team have no access to your files. Should you require technical assistance we may ask you to grant temporary access to your files in order to troubleshoot. You are under no obligation to grant access.
Data stored
When developing the add-on, we have consciously designed the information flow in a way that minimizes the data which is required to be stored. To function, the add-on stores the following minimal information in Google's Cloud Datastore. The add-on stores the add-on administrator's email address, authorization details and file metadata (e.g Form Id, Spreadsheet Id). We may also store usage related information.

That is the absolute minimum information we are required to store, to provide you the service. Further details of the information we collect is in our Privacy Policy. All form response data and approval records are stored in your linked spreadsheet and are therefore not required to be stored by the add-on.
Data center security
The Service is a cloud service, hosted by Google in data centers with the highest level of certifications including ISO 27001 and SOC. For more compliance information, you can visit the Google Cloud Platform (GCP) webpage or refer to GCP Security and GCP Compliance.
Data residency
All application servers are hosted by Google and data stored by the add-on is stored in Google Cloud Platform's datacentres. When first configuring the add-on, you will be asked to select a region 'Americas', 'Europe' or 'Other'. The Form Approvals web application stores and processes all data in the region you select.

If 'Americas' is selected your data is stored and processed in the US. If 'Europe' is selected your data is stored and processed in the Europe. If 'Other' is selected, your data is also stored and processed in Europe. Selecting the region closest to you (and your recipients) also provides an incremental performance benefit.

All data is logically separated using Google Cloud Platform's multi-tenancy data partitioning.
Decommissioning and data removal
All customer data is stored on GCP services, and follows a strict decommissioning policy outlined under Secure Data Storage of the Google Infrastructure Security Design Overview. For customer-specific data, we will manually remove all data associated with your account from our datastore on request. You may remove the add-ons access to your account at any time by following the intstructions in Google's support article remove a site or app with access to your account.
Uptime & Reliability
We constantly monitor our service performance and have automatic notifications to ensure rapid response for service interruptions. All code is audited before deploying to production servers. We also monitor updates from the security community and immediately update our systems when vulnerabilities are discovered.
Customer data is encrypted when in-transit and at rest. When at rest, customer data is encrypted using a key management system which logs all access automatically. Additionally, encryption key is itself encrypted with a regularly rotated set of master keys, which protect them even in the unlikely event of unauthorized database access. When in transit, mail is encrypted using Transport Layer Security (TLS). TLS ensures that a message and its metadata is encrypted as it passes between the sending and receiving mail server. In situations where a receiving mail server doesn’t support TLS, the message is sent unencrypted. Note: if you use Google Mail, you can check if your emails have been encrypted. On an email you have received, click the down arrow (show details) next to the recipients email address. Encrypted emails appear with a closed padlock and non-encrypted emails appear with an open padlock.
Email notifications can be delivered from your account directly via Google Mail or via the domain via Google Mail or Mailgun. Organisations that do not have MX records pointed to Google for incoming mail will need to use the add-on from another account or request for emails to be sent from the domain. Approval and tracking links within email notifications will direct your users to a subdomain of Organisations that utilise URL protection services, will need to whitelist our domain / subdomain when using our 1-click approval feature. 1-click approvals may be disabled in the Settings tab of the add-on.
Disaster recovery
Due to the limited amount of data stored by the application and ease of data restoration, customer data is not backed up. Google Form submission data and approval records are stored in your linked spreadsheet and are therefore not stored by the add-on. It is your responsibility to protect this information.
Incident response
In the unlikely event of a security breach, our team will promptly notify you of unauthorized access to your data.
How to contact us
We know these issues are important to you too. If you have any additional questions that aren't answered above, please email and we'll reply as fast as we can.